Informativa sulla privacy
Cosa raccogliamo
Nidanix collects only what's needed to provide the service: your account details (name, mobile number, email), the symptoms, answers and media you submit, the triage results and doctor consultations you create, and basic device and usage data to keep the app secure and working. We do not sell your data or use your health information for advertising.
Scansione del viso (parametri vitali con la fotocamera)
La scansione del viso, facoltativa, registra un breve video del tuo volto per stimare la frequenza cardiaca e, nella scansione più lunga, la frequenza respiratoria. È solo per adulti (18+) e chiede il tuo consenso separato prima di iniziare. Il video viene inviato alla nostra IA nel cloud solo per calcolare quella misurazione, viene eliminato appena la misurazione è conclusa e non viene mai usato per identificarti né conservato come dato biometrico. La misurazione stessa è una stima di benessere, salvata nella tua cartella sanitaria come qualsiasi altra misurazione.
AI service providers
To generate the guidance you ask for, Nidanix sends data to third-party AI services. The primary provider is Google LLC, through its Gemini API. Only if Gemini is unavailable may the same request be sent instead to OpenAI or Anthropic. What is sent: the symptoms you type or say and your answers to follow-up questions; your chat messages; photos, documents (such as lab reports and prescriptions) and recordings (such as a cough sound) that you choose to have read; your age and sex; and, only if you turn it on in Settings → AI & your health record, your conditions, medicines, allergies, recent vitals and visits. The face-scan video is not sent to these providers. This data is entered, spoken, uploaded or captured by you in the app. It is used only to produce the triage guidance, chat replies, report and photo readings and estimates you asked for. It is not used for advertising and we do not sell it. The app names these providers and asks for your permission before any of it is sent. You can turn off the photo, recording and health-record sharing at any time in Settings, stop using the AI features, or delete your account. We share data with these providers only under terms that require them to protect it to at least the standard described in this policy.
Come li usiamo
Your information is used to run the AI triage, connect you with a verified registered medical practitioner, keep your health records, provide support, and meet legal and safety obligations. Payment details are processed by our payment gateway (Razorpay) and its partner banks — Nidanix never stores your full card or bank credentials.
Come è protetto
I dati sanitari sono sempre cifrati in transito. A riposo, i tuoi file, i contenuti multimediali e le prescrizioni sono archiviati cifrati, i backup vengono cifrati prima di lasciare i nostri sistemi e l'app cifra ciò che conserva sul tuo dispositivo; la cifratura a riposo del nostro database principale è in corso. L'accesso è limitato per ruolo, registrato e circoscritto all'erogazione e al miglioramento della tua assistenza. Conserviamo i tuoi dati solo per il tempo necessario al servizio e alla legge applicabile, poi li eliminiamo o li rendiamo anonimi.
Your rights & controls
Puoi accedere ai tuoi dati ed esportarli, correggere i tuoi dettagli, revocare il consenso ed eliminare l'intero account in qualsiasi momento dall'app, con un periodo di tolleranza di 30 giorni durante il quale puoi cambiare idea. Puoi anche chiederci per iscritto di eliminare un singolo controllo, o il tuo account. Diamo seguito alle richieste verificate entro i termini previsti dalla legge.
Sharing & third parties
We share information only to deliver the service — with the consulting doctor you choose, with processors such as our payment gateway, cloud hosting and communications providers under contract, and where required by law. Consent-based health-record exchange with any third party happens only with your explicit consent.
Compliance & grievances
We follow applicable data-protection law, including India's Digital Personal Data Protection Act, 2023. For any privacy question or grievance, contact support@nidanix.com. You must be 18 or older to create a Nidanix account; a parent or guardian can add a child as a family member under their own account and is responsible for the information shared about them.
Dati societari
This service is operated by NIDANIX HEALTHTECH (OPC) PRIVATE LIMITED (CIN U62099BR2026OPC087013), a company incorporated in India under the Companies Act, 2013. Registered office: Momin Manjil, Faridabad, Purani Arwal, Nr UCO Bank, Arwal, Arwal, Arwal - 804401, Bihar, India. Contact: support@nidanix.com · +91 8448525602.