隐私政策
What we collect
Nidanix collects only what's needed to provide the service: your account details (name, mobile number, email), the symptoms, answers and media you submit, the triage results and doctor consultations you create, and basic device and usage data to keep the app secure and working. We do not sell your data or use your health information for advertising.
How we use it
Your information is used to run the AI triage, connect you with a verified registered medical practitioner, keep your health records, provide support, and meet legal and safety obligations. Payment details are processed by our payment gateway (Razorpay) and its partner banks — Nidanix never stores your full card or bank credentials.
数据如何受到保护
Health data is encrypted in transit and at rest. Access is role-restricted, logged, and limited to delivering and improving your care. We retain your records only as long as needed for the service and applicable law, and then delete or anonymise them.
Your rights & controls
You can access and export your records, correct your details, withdraw consent, and delete any check — or your entire account — at any time from within the app or by writing to us. We act on verified requests within the timelines required by law.
Sharing & third parties
We share information only to deliver the service — with the consulting doctor you choose, with processors such as our payment gateway, cloud hosting and communications providers under contract, and where required by law. Consent-based health-record exchange with any third party happens only with your explicit consent.
Compliance & grievances
We follow applicable data-protection law, including India's Digital Personal Data Protection Act, 2023. For any privacy question or grievance, contact support@nidanix.com. Children under 18 must use Nidanix with a parent or guardian.
Company details
This service is operated by NIDANIX HEALTHTECH (OPC) PRIVATE LIMITED (CIN U62099BR2026OPC087013), a company incorporated in India under the Companies Act, 2013. Registered office: Momin Manjil, Faridabad, Purani Arwal, Nr UCO Bank, Arwal, Arwal, Arwal - 804401, Bihar, India. Contact: support@nidanix.com · +91 6201941442.