隐私政策
我们收集的信息
Nidanix collects only what's needed to provide the service: your account details (name, mobile number, email), the symptoms, answers and media you submit, the triage results and doctor consultations you create, and basic device and usage data to keep the app secure and working. We do not sell your data or use your health information for advertising.
面部扫描（摄像头生命体征）
可选的面部扫描会录制一段您面部的短视频，用于估算您的心率，在较长的扫描中还会估算呼吸频率。仅限成年人（18岁以上）使用，开始前会单独征得您的许可。该视频仅发送至我们的云端 AI 以计算该读数，读数完成后立即删除，绝不会用于识别您的身份，也不会作为生物特征记录保存。读数本身是一项健康状况估计，会像其他读数一样保存在您的健康记录中。
AI service providers
To generate the guidance you ask for, Nidanix sends data to third-party AI services. The primary provider is Google LLC, through its Gemini API. Only if Gemini is unavailable may the same request be sent instead to OpenAI or Anthropic. What is sent: the symptoms you type or say and your answers to follow-up questions; your chat messages; photos, documents (such as lab reports and prescriptions) and recordings (such as a cough sound) that you choose to have read; your age and sex; and, only if you turn it on in Settings → AI & your health record, your conditions, medicines, allergies, recent vitals and visits. The face-scan video is not sent to these providers. This data is entered, spoken, uploaded or captured by you in the app. It is used only to produce the triage guidance, chat replies, report and photo readings and estimates you asked for. It is not used for advertising and we do not sell it. The app names these providers and asks for your permission before any of it is sent. You can turn off the photo, recording and health-record sharing at any time in Settings, stop using the AI features, or delete your account. We share data with these providers only under terms that require them to protect it to at least the standard described in this policy.
我们如何使用
Your information is used to run the AI triage, connect you with a verified registered medical practitioner, keep your health records, provide support, and meet legal and safety obligations. Payment details are processed by our payment gateway (Razorpay) and its partner banks — Nidanix never stores your full card or bank credentials.
数据如何受到保护
健康数据在传输过程中始终加密。在静态存储方面，您的文件、媒体和处方以加密方式保存，备份在离开我们的系统之前即已加密，应用也会加密其保存在您设备上的内容；主数据库的静态加密正在推进中。访问按角色受限、留有日志，并仅限于提供和改进对您的照护。我们仅在服务和适用法律所需的期限内保留您的记录，之后予以删除或匿名化。
Your rights & controls
您可以随时在应用内访问和导出您的记录、更正您的资料、撤回同意，以及删除您的整个账户，并享有 30 天的宽限期，在此期间您可以改变主意。您也可以写信给我们，要求删除任何单次检查或您的账户。我们会在法律要求的时限内处理经核实的请求。
Sharing & third parties
We share information only to deliver the service — with the consulting doctor you choose, with processors such as our payment gateway, cloud hosting and communications providers under contract, and where required by law. Consent-based health-record exchange with any third party happens only with your explicit consent.
Compliance & grievances
We follow applicable data-protection law, including India's Digital Personal Data Protection Act, 2023. For any privacy question or grievance, contact support@nidanix.com. You must be 18 or older to create a Nidanix account; a parent or guardian can add a child as a family member under their own account and is responsible for the information shared about them.
公司信息
This service is operated by NIDANIX HEALTHTECH (OPC) PRIVATE LIMITED (CIN U62099BR2026OPC087013), a company incorporated in India under the Companies Act, 2013. Registered office: Momin Manjil, Faridabad, Purani Arwal, Nr UCO Bank, Arwal, Arwal, Arwal - 804401, Bihar, India. Contact: support@nidanix.com · +91 8448525602.